Our products are characterized by their durability and quality. In the rare event of a malfunction or maintenance, we offer the following service options:
- Device Exchange: As a technician, you will receive a replacement device from us in advance. The installer on site will put this into operation and replace the old device, which will then be returned to us.
- Component Exchange: If an individual component needs to be replaced, you will receive the relevant item from us. You will replace the faulty component on site. Please refer to the delivery note to see if the replaced item needs to be returned. If not, the replaced item must be disposed of properly.
- Repair / Refurbishment: You send the defective device to our Repair Center. We will inspect the device and then provide you with a cost estimate. This is necessary because we first need to determine which components are defective and need to be repaired. After you approve the cost estimate, we will repair the device and return it to you for reinstallation. This service also allows you to request a report for insurance purposes afterward.
Please note: Not all three options are available for every product due to availability, market situation, logistics, etc.
The spare parts available to you in the event of a component exchange can be found in the spare parts list in Fronius Solar.SOS. If the required spare part is not listed there, please open a new case in Solar.SOS. The warranty decision is made during the inspection of the defective device or item at the Repair Center.